·     An investment of more than 3 million euros to expand customer service at the central warehouse in Formigine and at international branches

集团投资超过3百万欧元，扩大总部中央仓库和全球分支机构的售后服务范围

·    Customer service generates record turnover of more than 52 million euros in 2016

2016年客户服务的收入达到最高记录的5200多万欧元

·    With this new business unit the Group confirms its leading position in terms of services 4.0 and increasingly effective and efficient after-sales support

新部门的设置确立集团在工业4.0服务和日益高效的售后支持方面的领导地位

Formigine, 19 December 2016 – SITI B&T Group, a manufacturer of complete plants for the world ceramic industry listed on the AIM Italia stock market (Ticker: SITI), announces the launch of the B&T NOSTOP operating unit which will boost the Group’s after market service in target markets and provide an increasingly efficient response to customers’ needs. An investment of more than 3 million euros will consolidate after-sales service at the central warehouse in Formigine and at international branches.

2016年12月19日，福尔米吉内总部 – 西蒂贝恩特集团是在意大利AIM资本市场上市的世界领先的陶瓷整线设备制造商（股票代码：SITI），于当日宣布成立B&T NOSTOP部门，以促进全球主要市场的售后服务质量和提供更为高效的客户需求反馈。集团投资超过3百万欧元巩固总部中央仓库和全球分支机构的售后服务体系。

Investments in Research and Development and customer service have therefore remained key growth factors for SITI B&T Group, which expects to close 2016 with a record customer service turnover of more than 52 million euros (11% up on 2015). This is the best result ever for the Group, which is on course to report a consolidated 2016 turnover of 187 million euros.

对研发和客户服务的投入始终是集团业务增长的主要驱动，我们预计2016全年在客户服务方面的收入将超过5200万欧元（比去年增长11%），这是有史以来最好的成绩，因此本年度集团总收入将会达到1.87亿欧元。

Fabio Tarozzi, CEO of SITI B&T Group, commented: “We are very pleased with the 2016 performance. The results in the customer service segment confirm that efficiency and innovation are the keys to competing successfully in the global market. Based on these considerations, we have designed increasingly comprehensive and customised products and services 4.0 to fully meet the needs of the ceramic sector and take up the challenge of the fourth industrial revolution.”

西蒂贝恩特集团首席执行官法比奥.塔罗齐先生说到：“我们对于2016年的整体表现感到非常满意。在客户服务方面取得的成绩，证明了效益和创新是在全球市场竞争中获得成功的关键。基于这些因素，我们已经设计了更加全面和可定制的产品，结合服务体系4.0，以完全满足陶瓷行业的需求，来迎接第四次工业革命的挑战。”

A new original parts warehouse has been set up in Formigine to enable the Group to provide an even faster and more efficient spare parts service. The 2,000 square metre warehouse uses new goods management software along with the latest vertical storage technologies to reduce supply lead times and shorten line stoppages at customers’ factories. B&T NOSTOP focuses on technical support and customer service. It has a dedicated purchasing department and handles all logistics operations.

集团在总部所在地（福尔米吉内）设立了一个新的原配件仓库，能提供更快更高效的零备件服务。 仓库占地2,000平方米拥有全新的货物管理软件和最新的垂直存储技术，以缩短供应周期和客户工厂的停机时间。 B＆T NOSTOP专注于技术支持和客户服务， 并设有一个专职的采购部门，同时处理所有的物流业务。

SITI-B&T Group 西蒂贝恩特集团简介

SITI-B&T Group, listed on the AIM Italia stock market since March 2016, is a manufacturer of complete plants for the world ceramic industry with a strong presence in all global markets. It delivers outstanding technological solutions and innovative services with a special focus on energy efficiency and production cost reduction.

西蒂贝恩特集团(SITI-B&T Group)，2016年3月在意大利另类投资市场正式上市，是著名的跨国性陶瓷整线设备制造商，专注于提高能源效益和降低生产成本，提供卓越的技术和创新的服务。

It offers customers a complete personalised service including technical assistance with installation, maintenance and modernisation of production lines.

集团为客户提供全面的个性化定制服务，包括安装、维护和生产线现代化的技术支援。

SITI-B&T Group operates through the following business units: Tile (complete plants for tile production), Projecta Engineering and Digital Design (digital decorating machines and digital graphic design projects), Ancora (surface finishing systems for ceramic products) and B&T White (complete plants for sanitaryware). The Group currently has a turnover of around 180 million euros and an export share of more than 80 percent.